Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed outcome. Every game is based on chance or other rules that mean you may lose money. Previous results do not determine future results, and a winning session does not mean that another win is due. You should only gamble with money that you can afford to lose after your essential living costs and other financial commitments have been covered.

Before you play at Candy 96 Casino, consider whether gambling fits comfortably within your budget and lifestyle. Decide how much time and money you are prepared to spend, and regard those amounts as entertainment costs. Do not use rent, mortgage payments, household bills, loan repayments, savings, emergency funds or money set aside for other important purposes.

Simple habits for safer play

• Set a spending limit before you begin and stop when that limit is reached.
• Set a time limit and take regular breaks away from the screen.
• Keep a record of your deposits, withdrawals, wins and losses so you have a clear view of your activity.
• Do not chase losses by increasing your stake or continuing to play for longer.
• Never borrow money, sell belongings or use credit to fund gambling.
• Avoid gambling when you are upset, stressed, tired, intoxicated or under the influence of medication that affects your judgement.
• Keep gambling separate from essential household finances.
• Do not gamble to celebrate a win, escape a problem or change your mood.
• Remember that taking a break is always an appropriate choice, whether you are winning or losing.

If gambling stops feeling like a voluntary form of entertainment, it may be time to pause. You do not need to wait until a serious problem develops before changing your habits or asking for help. A decision to stop or reduce your gambling is valid at any time, regardless of whether you have recently won or lost.

Use account controls and take a break

Limits and breaks can make it easier to manage your gambling. Where account controls are available, consider setting a deposit, spending or loss limit that reflects your personal budget. A limit should be chosen before you play, rather than changed during a session because you want to continue.

You can also consider a time reminder, cooling-off period or temporary account break where these options are available. A short break may help you review your gambling without the pressure of making decisions while playing. If you believe you need more distance, a longer break or account closure may be more suitable.

Planning your limits

1. Work out the amount you can reasonably spend on entertainment after essential expenses have been paid.
2. Choose a gambling budget for a defined period, such as a day, week or month.
3. Set a maximum playing time and decide when you will stop, regardless of the result.
4. Apply your limits before depositing or playing, if the relevant controls are available.
5. Review your account activity regularly and reduce your limits if your circumstances change.
6. If you cannot stay within your limits, stop gambling and consider a longer break or support from a qualified service.

Do not try to overcome a limit by opening another account, using another person's account or asking someone else to deposit or play on your behalf. Accounts should be used only by the verified account holder. If you have chosen self-exclusion or account closure, do not attempt to bypass that decision.

If you want to take a break or discuss available account controls, use the account settings or support channel provided on the website. We will explain the options that are available under the applicable rules and our current procedures. We cannot promise that every control will be available in every situation, so please check the information shown in your account.

It can also help to make gambling less convenient. Consider removing saved payment details, avoiding gambling applications or websites during a break, and asking a trusted person to support your plan. These steps are most effective when they are combined with a clear decision about how long you intend to stop and what you will do if you feel an urge to play.

Recognise the warning signs

Problem gambling can affect people in different ways. It may develop gradually, and a person may not recognise the change at first. Paying attention to your behaviour, thoughts and finances can help you act early. One warning sign on its own does not diagnose a gambling problem, but several signs may indicate that support would be useful.

You may need to pause and seek support if you:

• Spend more time or money gambling than you intended.
• Think about gambling frequently or feel restless when you try to stop.
• Increase your stakes to achieve the same excitement or to recover money you have lost.
• Return to gambling soon after a loss to try to win it back.
• Hide your gambling, minimise your losses or give inaccurate information to family or friends.
• Borrow money, use credit or neglect bills and other responsibilities because of gambling.
• Miss work, study, sleep, social activities or family commitments to gamble.
• Feel anxious, irritable, guilty, ashamed or low after gambling.
• Use gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
• Attempt to stop or cut down but find that you cannot do so.
• Experience arguments or relationship problems connected with gambling.
• Sell possessions or use money intended for essential needs to continue playing.

If any of these signs sound familiar, stop playing and take practical action. Close the game, withdraw any available balance in accordance with the applicable process, remove stored payment methods where appropriate and make it harder to access gambling. Tell someone you trust what is happening, and contact a qualified gambling support service for confidential advice.

It may help to write down what led you to gamble, how you felt before and after playing, and what impact gambling has had on your time, relationships and finances. Identifying triggers can help you plan alternatives, such as exercise, speaking with a friend, attending an appointment or taking part in another activity that does not involve gambling.

If gambling has contributed to urgent financial, emotional or personal distress, seek immediate assistance from an appropriate emergency or support service in Australia. If you feel at risk of harming yourself or someone else, contact emergency services or a crisis service without delay. Your safety is more important than any gambling account or financial loss.

Support, age and personal responsibility

Responsible gaming is a shared responsibility. Candy 96 Casino provides information and may provide tools intended to help customers manage their play, but no tool can replace your own decisions or professional assistance. You are responsible for using the controls available to you, keeping your account secure and complying with the terms that apply to your use of the website.

Support for you and people close to you

You can speak with a trusted family member, friend, financial counsellor, doctor or mental health professional about gambling concerns. Recognised gambling support services in Australia can provide confidential information, counselling and practical guidance. Support is also available for partners, relatives and friends who are affected by another person's gambling.

A qualified adviser can help you understand your options, create a plan for managing money, identify triggers and decide whether counselling, self-exclusion or other measures may be appropriate. Asking for help is a practical step and does not require you to manage the situation alone. You may wish to involve someone you trust in setting limits or monitoring your progress.

Age and access requirements

You must meet the minimum legal age and all other eligibility requirements that apply to gambling in your location before using the service. Do not allow anyone under the legal age to access your account, view gambling content intended for adults or use your payment methods. Keep your login details private and use suitable device, browser and parental controls if children or other vulnerable people may access your devices.

You should also check whether online gambling is permitted for you under the laws that apply in your Australian state or territory and comply with any restrictions that apply to your circumstances. If you are unsure whether you can use the service lawfully, do not play until you have obtained appropriate advice.

Our approach

Candy 96 Casino aims to present responsible gaming information clearly and to make relevant account-management options available where applicable. We may take steps required by law, our procedures or account checks when activity raises responsible gaming, identity, age or safety concerns. These steps may include asking for information, applying restrictions, pausing activity or closing an account. The purpose of these measures is to support a safer environment and compliance with applicable requirements.

This page is general information and is not financial, legal or medical advice. Gambling outcomes cannot be guaranteed, and responsible gaming tools cannot remove the underlying risk of loss. Review the current website terms and account information before using the service. If you are concerned about your gambling, the safest first step is to stop playing and seek independent support.