Betting Rules

General betting principles

Candy 96 Casino provides betting information and services subject to applicable laws, regulatory requirements and the rules shown on the website. These rules should be read together with the website terms and conditions, privacy information and any responsible gambling guidance. If a particular game, event or market has additional rules, those rules form part of the conditions that apply to the relevant bet.

You must be at least 18 years of age to use online gambling services in Australia. You must also be legally permitted to access and use the relevant service from your location. We may use reasonable checks to confirm identity, age, account ownership, location or other information required for compliance purposes. An account must be used only by the person to whom it belongs, and you must keep your login details secure.

You are responsible for checking the details of a bet before submitting it. This includes the selected game or market, participants, odds or displayed price, stake, possible return, bet type, date and any relevant conditions. Information displayed on the website may change before a bet is accepted. The information shown at the time of acceptance is generally used to determine the terms of the bet, subject to these rules and any applicable product-specific conditions.

• Only one person may use an individual account, unless an alternative arrangement is expressly permitted under the applicable account terms.
• You must not place bets for another person, allow another person to use your account or use another person's payment method without authorisation.
• You must not use the service for unlawful activity, fraud, deception, manipulation or any attempt to interfere with the normal operation of the website.
• You should keep your account information accurate and notify the operator if important details change.
• You should not place a bet if you do not understand the product, the applicable rules or the financial risk involved.

Placing and accepting bets

A bet is requested when you select the relevant options, enter a stake and submit the bet through the website. A request to place a bet is not necessarily an accepted bet. The bet is accepted only when the website confirms acceptance and records the transaction in your account or provides another clear confirmation. You should check your account history after placing a bet and retain any confirmation shown to you.

A bet may be refused, restricted, delayed or cancelled before acceptance for operational, technical, compliance or other legitimate reasons. For example, this may occur where a market has closed, information is unavailable, a transaction cannot be verified, an account is subject to review or the requested bet cannot be processed. The availability of a market does not guarantee that every requested bet will be accepted.

The stake and potential return displayed before submission are provided to assist with your decision. You should confirm that the details are correct before proceeding. Once a bet has been accepted, it may not be changed or cancelled unless the relevant product rules expressly allow it or the operator agrees to do so. A pending transaction should not be treated as accepted until confirmation is provided.

Multiple bets and combined selections

Where a product allows multiple selections or combined bets, each selection may be subject to separate conditions. The result of one selection may affect whether a combined bet can win or how it is settled. Related selections may be excluded, adjusted or treated under special rules where allowing them together would create an unintended outcome. The applicable product information will explain any restrictions that apply.

Transactions and account records

Your account history is the main record of bets placed through your account. You should review it regularly and raise any apparent discrepancy as soon as possible. A transaction may remain pending while relevant information is checked or a result is confirmed. You should not assume that a pending, incomplete or interrupted transaction has been accepted, rejected or settled without checking the available account record.

Results and settlement

Bets are settled using the official result or outcome applicable to the relevant product. The source used to determine a result may vary depending on the game, event or market. Product-specific rules may explain which result is used, how postponed or abandoned events are treated, and how unusual or disputed outcomes are handled. Where no specific rule is displayed, settlement will be determined in a reasonable manner consistent with the nature of the product and applicable requirements.

A result may be reviewed or corrected if reliable information shows that the original result was wrong, incomplete or entered in error. If a bet was settled using an incorrect result, the settlement may be adjusted to reflect the correct result. This can include reversing a payment, applying a corrected balance or making another appropriate account adjustment. Any adjustment will be recorded in the account history where practical.

If an event is postponed, abandoned, interrupted, changed or completed under unusual circumstances, the relevant product rules will determine whether bets stand, are voided or are settled using an official decision. Different markets associated with the same event may be treated differently. For this reason, you should read the market conditions rather than assume that all bets connected with an event will receive the same outcome.

Where a bet is declared void under the applicable rules, the original stake will generally be treated in accordance with those rules. A void selection may affect a multiple or combined bet differently from a standalone bet. The calculation used will depend on the type of bet and the specific conditions displayed when the bet was placed.

• Official results and published product rules are used to determine settlement.
• A result may be corrected if an obvious reporting, recording or settlement error is identified.
• An event being completed does not automatically mean every associated market is settled in the same way.
• A bet may be void where the relevant product rules or applicable requirements provide for that outcome.
• You should check the settled status and account balance rather than relying only on a general result announcement.

Errors, disputes and responsible betting

Obvious errors

An obvious error may include an incorrect price, duplicate market, incorrect participant, technical display problem or another mistake that is clearly inconsistent with the intended product information. If an obvious error occurs, the affected bet may be reviewed and corrected, voided or settled using the correct information, subject to applicable law and the relevant product rules. You should not attempt to benefit from an error or continue using information that you know, or reasonably suspect, is incorrect.

Technical interruptions

Internet connections, devices, payment systems and website functions can occasionally fail or become unavailable. A message appearing on your screen does not always confirm that a bet has been accepted. If a page freezes, a transaction is interrupted or a confirmation is not displayed, check your account history before trying again. This helps avoid duplicate requests and allows any pending transaction to be identified.

Questions and disputes

If you believe that a bet has been recorded, settled or displayed incorrectly, review the bet details and account history first. You may then raise the matter through the available support channel on the website. Include enough information to identify the transaction, such as the date, product, stake and reference shown in your account. Do not send passwords or full payment details when raising a query.

Queries are considered using the account record, transaction information, applicable product rules and relevant result information. A review may take longer where identity, account ownership, payment activity, technical records or an official result must be checked. The outcome of a review will be handled in accordance with the applicable terms, legal requirements and internal procedures.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you begin and only use money that you can afford to lose. Consider setting time and spending limits, taking regular breaks and keeping a record of your activity. Never chase losses, borrow money to gamble or increase your stakes because you feel pressured to win.

• Decide in advance how much time and money you will spend.
• Stop playing if gambling is affecting your finances, relationships, work or wellbeing.
• Do not gamble while intoxicated, distressed or trying to solve financial problems.
• Use any available account controls, breaks, deposit restrictions or self-exclusion options that suit your circumstances.
• Seek independent support if gambling no longer feels enjoyable or manageable.

These Betting Rules are general information and do not replace the full website terms, product-specific conditions or responsible gambling information. Rules may be updated from time to time to reflect changes to the service, applicable requirements or the way a product operates. You should review the current version before placing a bet. If you do not agree with the applicable rules, do not use the betting service.