Privacy Policy | Candy 96 Casino

1. About this Privacy Policy

Candy 96 Casino respects the privacy of players and aims to handle personal information in a transparent and responsible way. This policy applies to information collected through the website, account services, gaming features, payment processes, customer support channels and related online interactions. It should be read together with the website’s Terms and Conditions and any notices displayed when information is collected.

Personal information means information that identifies you, or information that can reasonably be connected with you. The information handled by the site depends on how you use the services. For example, a visitor who only browses public pages may provide less information than a player who opens an account, completes verification, makes a deposit or requests a withdrawal.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, the site will seek it in an appropriate way. You may withdraw consent for certain activities, although doing so may not affect processing that is required to provide services, meet legal obligations, prevent fraud or protect the security of the platform.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on the website. You should review it periodically, particularly before providing new information or continuing to use the services.

2. Information the site may handle

Depending on your account activity and the services you use, Candy 96 Casino may handle the following categories of information:

Account details, such as your name, date of birth, username, password, contact details and account preferences.
Identity and verification information, including copies or details from identification documents, proof of age, proof of address and information needed to confirm that an account is being used by the correct person.
Payment and transaction records, such as deposits, withdrawals, payment method details, transaction references, account balances, wagering activity and related financial information. Sensitive payment details may be handled by payment service providers rather than stored directly by the casino site.
Communication records, including messages sent to customer support, requests, feedback, complaints and information provided when an issue is investigated.
Technical information, such as your IP address, browser type, operating system, device identifiers, language settings, time zone, approximate location and information about how you interact with the website.
Cookie and similar technology data, including information about sessions, preferences, pages visited, links selected and the performance of website features.
Responsible gambling and account protection information, such as settings, restrictions, safer gambling requests and activity relevant to keeping the account secure.

You should provide information that is accurate, current and complete when creating or using an account. If information changes, you should update it where the website allows you to do so or contact support. Providing incomplete or inaccurate information may affect account access, verification or the ability to process a transaction.

3. How information is used

Personal information may be used for the ordinary operation, security and administration of the casino website. The main purposes may include:

Creating, maintaining and administering your player account.
Confirming your identity, age and eligibility to use the services.
Processing deposits, withdrawals, payments and other account transactions.
Providing games, website functions, customer support and information you request.
Carrying out verification, anti-fraud, anti-money-laundering and account security checks.
Detecting and investigating suspicious, unlawful, abusive or unauthorised activity.
Managing responsible gambling features, account restrictions and player protection requests.
Communicating with you about your account, transactions, security events, service updates and changes to important terms or policies.
Understanding how the website is used, improving performance, fixing technical problems and developing safer, more useful services.
Sending promotional or marketing communications where permitted and, where required, where you have provided consent.
Meeting legal, regulatory, taxation, accounting, dispute resolution and record-keeping obligations.

The site may rely on different lawful grounds for handling information, depending on the circumstances. These may include providing a service you have requested, taking steps connected with an account or transaction, complying with a legal obligation, protecting the security and integrity of the platform, pursuing legitimate operational interests, or relying on your consent. If you withdraw consent, the withdrawal will apply to future consent-based activity and will not necessarily make earlier processing unlawful or require records that must be retained to be removed.

Marketing messages will include an available way to unsubscribe or manage communication preferences. You can choose not to receive promotional communications. You may still receive essential service messages, such as account, transaction, security or policy updates, because these are not ordinary marketing communications.

4. Sharing, security and retention

Candy 96 Casino may share relevant information where this is reasonably necessary to provide the services, protect players and the platform, or meet legal obligations. Recipients may include payment and identity verification providers, technology and hosting suppliers, customer support providers, fraud prevention services, professional advisers and other service providers supporting the website. Information may also be disclosed where required to respond to a lawful request, investigate suspected wrongdoing, resolve a dispute or protect the rights, property or safety of players, the site or another person.

Service providers are expected to handle information only for appropriate purposes and to apply suitable protections. Some providers may process information in another country. Where information is transferred or accessed internationally, reasonable steps may be taken to ensure that it is handled in a way consistent with applicable privacy requirements and the protections described in this policy.

Reasonable administrative, technical and organisational safeguards may be used to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. These safeguards can include access controls, secure connections, monitoring, verification procedures and staff or supplier processes. No website, electronic transmission or storage system can be guaranteed to be completely secure. You should keep your password confidential, use a secure device and contact support if you suspect unauthorised access to your account.

Information is retained only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, support and security records must be kept for a period required by law even after an account is closed. Other information may be deleted, anonymised or securely disposed of when it is no longer needed, subject to technical, legal and operational requirements.

Closing an account does not automatically remove every record connected with it. Records may need to be retained to complete outstanding matters, prevent repeat fraud or abuse, handle disputes, demonstrate compliance or meet record-keeping obligations. Retained information will continue to be protected and used only for relevant purposes.

5. Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember preferences, support essential functions, improve website performance, understand usage and help protect accounts. Some cookies are necessary for the website to operate, while others may support analytics, personalisation or marketing activities.

You can manage or block cookies through your browser settings. If you disable some cookies, parts of the website may not work correctly, account sessions may not be maintained and certain preferences may not be saved. Browser settings can also usually be used to delete cookies that have already been stored on your device.

Requests about your personal information

Subject to applicable requirements and any lawful exceptions, you may ask to access the personal information held about you, request correction of information that is inaccurate or incomplete, ask for deletion of information that no longer needs to be retained, or withdraw consent to marketing communications. You may also ask questions about how your information is handled or raise a concern about a privacy matter.

To exercise these rights, email support@candy96casino.click. Please describe your request clearly and include enough information for the relevant account or records to be located. For security, you may be asked to verify your identity before information is disclosed or a request is completed. This helps prevent personal information from being released to an unauthorised person.

For access, ask for a copy or summary of the personal information held about you.
For correction, identify the information that is wrong or incomplete and provide the correct details where appropriate.
For deletion, explain which information you want removed. Deletion may not be available where records must be kept for legal, security, dispute or transaction purposes.
To withdraw marketing consent, state that you want promotional communications stopped or use the unsubscribe option included in a marketing message.
For other privacy questions or concerns, provide relevant details so the matter can be reviewed efficiently.

Requests will be considered within a reasonable time and handled in line with applicable privacy requirements. If a request cannot be completed in full, an explanation may be provided where permitted. The site may retain a record of your request and its outcome so that privacy preferences can be applied and obligations can be demonstrated.